A major gas outage in Kingsbridge left 4,600 properties without supply after a damaged main, prompting calls to check on vulnerable residents
Gas Outage in Kingsbridge, Salcombe, and Malborough
Residents and voluntary groups in Kingsbridge, Salcombe, and Malborough are urged to check on vulnerable neighbors after a major gas outage during freezing weather.
Details of the Outage
The outage occurred on Saturday afternoon when a third party damaged a gas main. This left around 4,600 properties without gas supply.
Response from Wales & West Utilities
Wales & West Utilities has sent over 100 engineers to repair the damaged main. They are now working to restore gas services safely. Each affected property must be visited twice before gas can be turned back on. The first visit turns off the gas, and the second visit turns it back on after checks.
Support for Residents
Residents are encouraged to be home when engineers arrive or to leave a reply card if they are out. Warm packs, including blankets, hot water bottles, and electric heaters, are being given to customers on the Wales & West Utilities Priority Services Register, which helps vulnerable residents.
Collaboration with Local Authorities
Devon County Council’s social care teams are working with Wales & West Utilities, South Hams District Council, and local town and parish councils. They aim to support those not currently on the register.
Community Involvement
Residents, community groups, and the voluntary sector are asked to help identify anyone needing extra support. Anyone concerned about a neighbor should contact Wales & West Utilities at 0800 912 2999 for assistance.
Official Statements
Council leader Julian Brazil, who represents Kingsbridge, said the community response has been “incredible.” He added, “Please keep checking on neighbors and make sure anyone who needs help gets in touch.”
Safety Reminders
Residents are reminded to keep warm safely. They should not use barbecues, camping stoves, or generators indoors. Anyone worried about their health should contact NHS 111 or dial 999 in an emergency.
Impact on Schools
Five schools are due to reopen after the Christmas break: Kingsbridge Primary, Kingsbridge Community College, West Alvington Primary, Malborough Primary, and Salcombe Primary. Parents and carers should monitor communications from schools and the council’s website for updates.
Summary of Key Facts
| Event | Date | Impact | Actions Taken |
|---|---|---|---|
| Gas Outage | Saturday Afternoon | 4,600 properties without gas | Engineers deployed, repairs made |
| Support for Vulnerable Residents | Ongoing | Warm packs distributed | Collaboration with local councils |
| School Reopening | Post-Christmas Break | Five schools affected | Monitor communications for updates |
